Make the situation safe
Take reasonable steps to protect people and prevent further damage, where safe to do so.
Claims support
A clear starting point when something unexpected happens.
KNOW YOUR NEXT STEP
Put safety first. Then notify your insurer.
In an emergency, contact the local emergency services or the assistance number on your policy. This website is not an emergency service.
Check your policy
Find the claims or assistance contact, your policy number and any notification deadlines.
Keep a clear record
Preserve relevant photos, receipts and incident details. Submit sensitive documents only through the insurer’s approved channel.